Returns & Exchange Policies
RETURN POLICY
1. What is the Return Period?
If you want to return any item, please do so within 7 days from the date of delivery. Please note, that the return option won't be available after the 7th day.
2. How can I initiate a Return?
As mentioned, your return period will start from the delivery date. Also, you may return multiple items in a single return request raised. No issue with that!
To initiate the return, you need to log into your account - go to order history - click to 'return' button next to the eligible items.
3. What are the conditions for return/return eligibility?
Returns will be only accepted if the items are:
- Unused
- Unwashed
- Undamaged
Also, ensure the items have the original tags and packaging intact.
4. Do I need to pay any return fee amount?
A nominal fee of Rs. 99 is to be paid as a refund amount.
5. How will I get my refund?
After we receive your returned items, we will inspect and process your refund. The refund will get credited to your original payment method.
6. Are Paw's garments returnable?
No, Paw's garments cannot be returned.
EXCHANGE POLICY
1. What is the Exchange Period?
You can initiate an exchange within 7 days from the date of delivery. Please note, that the exchange option will no longer be available after the 7th day.
2. How can I initiate an exchange?
As mentioned, your exchange period will start from the delivery date. Also, you may exchange multiple items in a single exchange request raised. No issue with that!
To initiate the exchange, you need to log into your account - go to order history - click on 'exchange' button next to the eligible items.
3. What are the conditions for exchange/exchange eligibility?
Exchange will be done only if the items are:
- Unused
- Unwashed
- Undamaged
Also, ensure the items have the original tags and packaging intact.
4. Do I need to pay any exchange fee amount?
No, you do not need to pay any exchange fee.
5. How will I get my exchanged item?
After we receive your item sent for exchange, we will inspect and dispatch the new item you want to exchange with.
6. Are Paw's garments exchangeable?
No, Paw's garments are not exchangeable.