1. All products are shipped from the warehouse located in Kolkata (India) to respective shipping address(s) provided by the user/customer/purchaser. As we endeavour to deliver our products all across India, we partner with third party courier services providers viz. Delhivery/ FedEx /Blue Dart/ DTDC/ DHL. (“Courier Partners”) to effectuate delivery. Details of delivery partners will be provided to the users upon the purchased product being handed over to the delivery partner by Vastramay.
- Users are to provide complete street address along with their pin code details at the time of placing the purchase order.
- Our orders are processed on week days i.e. from Monday to Saturday, excluding national or declared holidays.
- In case you book multiple products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible. Furthermore, we process to only one shipping address per order, therefore, in case, any customer places an order of several items to be shipped to different address(es), each address shall be treated as a separate order.
- We do not ship to Post Office Box address(es) and do not take any responsibility for non-delivery of orders in case an order is delivered to P. O. Box and not received by the customer.
- Orders once confirmed cannot be edited/ modified/ or changed. However, we accept such requests for address change, made within 12 hours of placing the order or from order confirmation. For related concerns and queries, you may reach us at email@example.com
- Keeping in view the ease of delivery, our courier partners will make three (3) delivery attempts at the address specified by the user or customer, and thereafter if the order/ package remains undelivered, our courier partners will intimate us regarding the said non-delivery.
- We aim to keep stock of all products listed on our website. In case you have made a custom order for a product that is unavailable it would take longer to deliver. We will make proactive attempts to communicate the User about the status of the order on his/her registered mobile number or email address.
- Vastramay will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at customer's address by postal / courier agency.
- Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may Email us your alteration request and the needful will be done.
- Currently option to have Multiple Address Order is not available. However, if you want to send the product to different addresses, you can place multiple orders.
- Courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. Please make sure your shipping address is correct. In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.
- You can expect to receive your order, on average, within 7 -10 business days of placing the order.
- At times, due to situations beyond our control, delays may occur. Refund, Returns, Replacement & Exchange would not be entertained in case of such scenarios. However, benefits such as Store Credit would be provided on a case-to-case basis. These can be used for future shopping on the site.
- Upon order confirmation, we provide the User a tracking number for the order via Email and SMS. Your orders can be conveniently tracked through the Online Tracking Facility on our website under “Track Order” in My Account section. In case of any delivery related concerns or disputes or if the package status is visible as non-deliverable, you are requested to contact our courier partners’ customer service numbers or reach out to them on the below mentioned websites-
- Blue Dart Express- https://www.bluedart.com/
- Delhivery- https://www.delhivery.com/
- DHL- https://www.dhl.com/in-en/home
You can also mail us at firstname.lastname@example.org or WhatsApp: +91 8017887419 with your order details in case of further queries or concerns.
Vastramay ships to any street address in India or abroad. We ship orders via international delivery partners like DHL / FEDEX. All products are dispatched from our warehouse located in Kolkata, India and are dispatched in minimum possible time. Shipping and Delivery timings may vary depending upon the working hours of the concerned country and policies of our courier partners.
We do not charge any custom/ Import Duty Fee and it's not included in our order process. Charges such as Custom or Import Duties, Local Sales Tax, Clearance charges are not in our or any seller's control and are determined by the respective local government bodies. So, buyers/ importers are liable to pay Custom or Import Duties, Local Sales Tax, Clearance charges as per the rules of their country. ANY CUSTOMS DUTIES OR TAXES THAT ARE ASSESSED BY THE RELEVANT AUTHORITY MUST BE BORNE BY THE CUSTOMER.
We strive to provide you a comfortable and speedy delivery of products. The product prices do not include custom/ import duties or taxes and the same may vary depending upon the country. In cases of such non-compliance or non-payment of custom duties/taxes, MCPL does not owe any responsibility to the customer for non-delivery of product or for refund of the amount paid against such product.