EXCHANGE & RETURN POLICY
Vastramay has put in place no-hassle procedures to ensure that you can buy from us in confidence and return the item if it has few issues or the item is faulty or not what you ordered.
Exchange of product is applicable only on a product that has a difference of Rs 500 or more. Return/ Exchange requests for products with personal customization will not be accepted.
No RETURNS will be accepted on COD orders.
· There will be no exchange of the product on colour variation basis as the colour shown at various resolutions and various viewing devices always vary. If you still want the exchange then you have to bear extra charges, whatsoever applicable ( In INDIA minimum cancellation charge of INR 200 or 3% of the invoice amount, whichever is higher).
We strongly recommend customers to satisfy yourself before choosing any product.
We provide first shipping free but for exchange return shipping charges would have to be borne by the customer.
· According to our exchange policy, we accept exchanges of all our product against the other product(s) from our website.
· We don't do cash exchanges. All exchanges does not include the any credit bonus, credit points or the additional discount.
· Extra charges will be levied upon in exchanges and that may vary from distance in different locations.
Returns will be refunded with the same brand of product including the same design and pattern. Returns and exchanges are not applicable for sold out items. However for genuine claims a coupon code or the amount will be given as store credit.
· We send all our products after checking it’s quality. So complaints of having sharp cuts and holes done intentionally won’t be accepted.
· You cannot claim any charge back on these issues. Items must be unused, unworn, unwashed and undamaged. Return items will be only accepted in their original packaging, including: hangers, polyester bags, hang tags on garment if any. Any items damaged, soiled or altered may not be accepted and will be sent back to the customer.
· Should you wish to return all or a part of your order, you need to let us know within 5 working days from the date of receiving your parcel. You can either write to us on email@example.com
· After validating your return request we will send you an email authorizing a return. Please bear in mind that we should receive the return package within 10 days of us sending the authorizing email.
· We do provide Return pickup facility; however, it depends on the courier availability. Please note that the courier service may take 5-7 days time to complete the Pickup, so please keep the return parcel ready with all Tag and invoice intact. Once the return pickup will done, please inform us by email.
· All refunds will be made out through redeemable coupons only for his next purchase in the registered name of the customer.
Online discounted products in special offer or sale can't be exchanged or returned.
We allow 100% Money back Guarantee to our customers within 7days of the receipt of the goods.If in any way you discover manufacturing defect (kindly check disclaimer) then you can send it back to us within 7days of the receipt of goods. The expenses related to sending it back to us like shipping charges, insurance charges and duty charges if any have to be paid by the buyer.
As part of usual business practice, if we receive a cancellation notice and the order has not been packaged / shipped by us,
we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us.