Returns & Refund Policy
You can cancel the order, before it has been shipped. For cancellations, please WhatsApp us @ +918017887419.
Please note: custom orders cannot be cancelled.
- Damaged item delivered
- Wrong item delivered
- Wrong sized delivered
- Genuine size issues
- Genuine quality issues
In case of any such discrepancy, please notify us within 48 hours of receiving the shipment, please WhatsApp us @ +918017887419. Please share images of the product along with shipping label.
We offer ‘no questions asked’ exchange policy for all (reverse shipping to be done & borne by customer). If you wish to return/exchange you may self-return the product to our Returns desk/Warehouse.
In case of initiating the same, please WhatsApp us @+918017887419 within 48 hours of receiving the shipment.
The product should be unused, unaltered, unwashed and all the tags are intact. Also, please mention the Order number of the returned product on the package.
In case of exchanges with product of a lower price, balance amount will be added to customer’s store credit
Refunds will be made after we have received the product and duly verified it
International orders can not be returned.
Please note: for hygiene & safety reasons, masks/pet clothing and custom orders cannot be exchanged/returned.
Products purchased under Sale/B1G1 category are not eligible for returns and exchanges.
Products purchased with coupon code FESTIVE15, FESTIVE20, FESTIVE30 are eligible for exchanges but are not refundable.
You are required to courier the product to the below address: -
59A, Matheswartala road, 1st floor.
Opposite Kim Ling restaurant
China Town, Kolkata,
West Bengal 700046
Embroidery and Color
We regard the inherent qualities of our products with utmost care and we ensure the quality of our products but due to the nature of fabrics, we do not guarantee the garment’s embroidery or any color bleeding therein.
The fit of our clothing depends on the cut, fabric and style of every garment. Some garments are designed to have a loose, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide available with each product to select the size or fit which is best suitable for you. Due to the nature of different fabrics the given measurement can differ marginally.
We have done our best to display the colors of the products shown on this website as accurate as possible. However, the color of the physical products may be different from the ones displayed on the website which could be due to the settings of your monitor or color of your visual display or resolution of the image or lights used while taking the photographs of the products.
We request you to read the washing instructions carefully as mentioned on the tag of the product and follow the same to avoid any damages to it.
The Company reserves the right to amend and/or alter any of the above policy terms and conditions at its sole discretion.