Returns & Refund Policy

Order Cancellations

You can cancel the order, before it has been shipped. For cancellations, please Whatsapp / Call us @ +918017887419.
Please note: custom orders cannot be cancelled.

Exchange/Returns

Once the product has been delivered to the User after purchase from the Platform and if you are unhappy with our product, all returns or Exchange of the product shall be governed by and subject to Terms of Use as well as the below elaborated Return and Exchange Policies.

  • Damaged item delivered
  • Wrong item delivered
  • Wrong sized delivered
  • Genuine size issues
  • Genuine quality issues

In case of any such discrepancy, please notify us within 48 hours of receiving the shipment, please Whatsapp / Call us @ +918017887419. Please share images of the product along with shipping label.

We offer ‘no questions asked’ exchange policy for all (reverse shipping to be done & borne by customer). If you wish to return/exchange you may self-return the product to our Returns desk/Warehouse.
In case of initiating the same, please Whatsapp / Call us @+918017887419 within 48 hours of receiving the shipment.
The product should be unused, unaltered, unwashed and all the tags are intact. Also, please mention the Order number of the returned product on the package.
In case of exchanges with product of a lower price, balance amount will be added to customer’s store credit
Refunds will be made after we have received the product and duly verified it

Please note: for hygiene & safety reasons, masks and custom orders cannot be exchanged/returned.

Products purchased under Sale category are not eligible for returns and exchanges. 

Products purchased with coupon code FESTIVE15, FESTIVE20, FESTIVE30 are eligible for exchanges but are not refundable. 

You are required to courier the product to the below address: -

Attn: Mohsin
Vastramay
59A, Matheswartala road, 1st floor.
Opposite Kim Ling restaurant
China Town, Kolkata,
West Bengal  700046

 

Product Disclaimer

Embroidery and Color
We regard the inherent qualities of our products with utmost care and we ensure the quality of our products but due to the nature of fabrics, we do not guarantee the garment’s embroidery or any color bleeding therein.

Sizing
The fit of our clothing depends on the cut, fabric and style of every garment. Some garments are designed to have a loose, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide available with each product to select the size or fit which is best suitable for you. Due to the nature of different fabrics the given measurement can differ marginally.

Color Display
We have done our best to display the colors of the products shown on this website as accurate as possible. However, the color of the physical products may be different from the ones displayed on the website which could be due to the settings of your monitor or color of your visual display or resolution of the image or lights used while taking the photographs of the products.

Wash care
We request you to read the washing instructions carefully as mentioned on the tag of the product and follow the same to avoid any damages to it.

The Company reserves the right to amend and/or alter any of the above policy terms and conditions at its sole discretion.